GS FURS strives to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy outlined below.
1. Returns
We accept returns within [insert number of days, e.g., 30] days from the date of purchase. To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and with all original packaging and tags.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
2. How to Return a Product
To initiate a return, please follow these steps:
- Contact Us: Email us at [insert email address] or call [insert phone number] to inform us of your intention to return the product and request a return authorization.
- Prepare the Package: Pack the product securely in its original packaging, including all accessories and documentation.
- Ship the Product: Send the product to the address provided by our customer service team. Please use a trackable shipping method to ensure the package is returned safely.
3. Refunds
Once we receive and inspect the returned product, we will process your refund within [insert number of days, e.g., 7-14] business days. Refunds will be issued to the original payment method used for the purchase. Shipping and handling fees are non-refundable, unless the return is due to a defect or error on our part.
4. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired item.
5. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products
- Final sale or clearance items
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [insert email address] or [insert phone number]. We will arrange for a return and replacement at no additional cost to you.